Live Maps allows you to centralize IT, monitor legacy infrastructure and critical applications such as citizen portals, personal ID applications to issue passports or licenses
The highly-complex IT infrastructure of a modern governmental institution is a critical component of the social fabric, as it ensures that essential government services are delivered smoothly. Residents rely on the governmental entities’ websites to connect with government offices, while employees depend on countless applications and services to manage workflows and perform their jobs. Their infrastructure usually takes a large Operations team conducting precise monitoring. Outages end up costing millions in lost revenue per hour and causing discontentment amongst residents. Common requirements are:
- Focus on cost-savings, reliability and security
- Shared Service Centers supporting applications in the field
- Focus on service delivery with SLA’s
- Many custom business applications to monitor
Savision has experience working with government authorities in every continent and jurisdiction. These range from Pan-European institutions; central/federal governments, and down to regional authorities, including both state wide and local councils.
What all of our governmental customers have in common, is the requirement for a high-degree of integrity within their IT environments. They run highly centralised data-centers that require “Best in Class” technologies from reliable vendors that will be around for a long time.
Live Maps brings Service-oriented monitoring and Advanced Dashboards for SCOM + OMS, allowing executives and senior management to see the operational status of the organization from within the monitoring platform they’re already using. Live Maps’ Service Dashboard displays the health of critical applications like citizen portals, personal ID applications, claims processing, payment processing and customer support as well as their performance against service level agreements. IT and Application Administrators can drill down from the dashboard to quickly discover the root cause of availability or performance issues.
Live Maps helps to quickly identify where a critical outage is occurring within an application, enabling IT teams to quickly pinpoint the root cause of a problem. They can easily locate and resolve issues prior to an outage actually occurring, significantly reducing any downtime in the environment.
BUILDING A SHARED SERVICE CENTER
Many governmental organizations strive towards centralizing their IT infrastructure so that each department can efficiently manage their own IT resources. However, this can become a challenge if they do not own a solution that helps them to visualize the health state and performance of their business services. With Live Maps, all stakeholders in the organization can view the availability of critical business services and get notifications when both internal and external SLAs are in danger of being breached. Additionally, Live Maps integrates with incident management and helpdesk software – such as ServiceNow and System Center Service Manager – helping to reinforce trust and transparency, and eliminate communication challenge within departments.
VISUALIZE CRITICAL SERVICES PER DEPARTMENT
Live Maps gives government organizations the visibility they need into their complex IT environment. By mapping business services and their underlying IT components, IT teams can avoid issues such as their citizen’s portal or website crashing, even before residents are affected and start filing complaints. Live Maps helps IT teams to understand the IT components that underpin each system and quickly see why it’s failing. It pinpoints the root-cause so the IT team can quickly prioritize and solve issues before the residents are affected, preventing any downtime.