Drive innovation by improving service availability for customers, increasing productivity, and making IT business-aware
It is more important than ever for you and your team to understand the dependencies between your company’s business services and the IT infrastructure components and applications they manage. Our solution, Live Maps helps you meet all of these challenges. Not only can it be integrated seamlessly with Microsoft System Center, it can also be integrated smoothly into your organizational processes for incident handling and problem and change management. This means you can get up and running in no time; complex projects, cumbersome deployments and manual updating are not required.
Ensure services are available, secure and efficient
Improve relationships with internal and external customers
Increase overall productivity
Drive digital transformation
Live Maps monitors the health of your company’s business services from both the end-user’s perspective and the perspective of the underlying infrastructure components and applications. In other words: from both the top down and the bottom up. Last but not least, the solution needs to provide the functionality to monitor compliance with SLAs and OLAs.
Our service health dashboards and maps provide your team with an instant overview of the health and performance of defined business services. When a problem occurs, Live Maps helps your team to quickly pinpoint the infrastructure component or application that caused the service disruption so that they can determine the business impact and prioritize its resolution. Not only can our solution be integrated seamlessly with Microsoft System Center, it can also be perfectly embedded in your organizational processes. And it’s not just your IT team who can monitor the health of the business service and compliance with SLAs, any stakeholder can view as much or as little information about the status of the business service as they need.
Benefits of Live Maps
“We wanted to simplify SCOM for our technical staff across the company to create faster resolutions. With Live Maps and SCOM, we have visualizations that help L1 technical support engineers to identify the root cause quickly. This is a significant improvement for a complex IT infrastructure landscape.”
Global CIO, SMR Automotive Systems