07 June 2013 blogs Dennis Rietvink 4 min read
There are several ways to get mobile access to information in System Center Operations Manager (OpsMgr). But how much information is actually relevant to receive on your mobile when you are on the run? You likely only want to be informed before the shit hits the fan.
The Live Maps mobile solution allows you to receive only the OpsMgr notifications that matter to you. In this article we explain how easy and effective it is to deploy and use the Live Maps mobile solution.
How It Works
Before you can use the Live Maps mobile solution you need to have the following Live Maps components installed:
1. The Live Maps Authoring Console
The authoring console allows you to model and visualize your OpsMgr data into maps.
2. An instance of the Live Maps Web Console
The Live Maps web console hosts a web service that is used by the mobile clients. The instance of the Live Maps web console for mobile access need to be installed with Forms Authentication and the website needs to be exposed on the internet. The Live Maps Web Console installation allows you to secure your traffic using SSL.
You can have multiple instances of the Live Maps Web Console installed in your environment in case you want to dedicate one for mobile traffic and one for browsing the maps internally.
3. The Live Maps Mobile Device Notifier Service
This service keeps track of the health status of the maps your users have subscribed to on their mobile and sends out notifications when the status changes.
The diagram below shows an overview of the different components. Detailed installation instructions can be found in the Live Maps Installation Guide.
Install Your Mobile Client
The Live Maps mobile solution comes with native apps for IOS and Andriod. (Windows Phone support is coming soon!) . Just search the Apple Store or Google Market place for Live Maps and install the app. (Links can be found here)
Register Your Device and Subscribe to a Map
After you have installed the mobile app you need to enter the connection details and subscribe to one or more maps. A health overview can be found by selecting ‘Favorite Maps’.
In this scenario we subscribe to a map that contains synthetic transactions that are watching the end user availability of the Order Entry Application. If one of the transactions fails the overall map health will be updated and a notification will be sent out to the mobile devices that subscribed to this map.
You can check the registered devices in the OpsMgr Console using the ‘Registered Mobile Devices’ view in the ‘\Live Maps\Live Maps Mobile’ folder.
If you want to check which maps a particular device is subscribed to just open the OpsMgr Diagram view from the context menu on a registered device.
Now Just Wait Until Things Break
When one of the objects on the map changes its health state the overall map status will change and the Live Maps Mobile Devices Notifier will send out a notification. By default it will check the status of the maps every 5 minutes. When there are multiple objects on a map changing state you will only receive one overall notification, saving you from a notification overload.
In this scenario users from the USA are experiencing problems accessing the Order Entry application, reflected by the synthetic transaction going to a critical state:
The following screenshots show what happens on the mobile devices that subscribed to this map.
As you can see the mobile solution that comes with Live Maps is very easy to configure and powerful in its capabilities. If you want to learn more about Live Maps please visit our product page or contact one of our sales representatives