28 August 2014 blogs Matthew Carr 10 min read
Current vendor landscape according to Gartner
Historically, the IT Operations Management landscape has been dominated by five vendors: BMC Software, CA Technologies, Microsoft, HP and IBM, referred to as the Big 5 and recently joined by VMware as a small player but capturing large growth on the back of its virtualisation software. Recently (Jan 2014), Gartner published their current view of the vendor landscape and compared the depth and breadth of the competing technologies.
That may be because the Service tile has always been a bit larger than any of the perspective views. Or, it could be that the supervisor always thinks things are far worse than they actually are. What the customer wanted in his support request, was something more along the lines of this:
As you can see, it gives a different way to easily recognize if the End-Users are impacted, versus our normal health roll-up monitors. It also can draw your attention to those that have an End-User impacted by an outage.
Savision’s Live Maps uses several dependency monitors to create the status of the Services and different Live Maps views. With some simple editing, anyone can change the behavior of a Live Maps view. We have blogged about this previously:
This is the first time someone wanted to change the status behavior of a service.
I first started by disabling some of the basic monitors for a single service. This worked for a single service. However, if you have several services, this would take some time to do. I began looking deeper into how to change this globally for all services. If you are interested in making this kind of change on all of your services, the step-by-step instructions can be found in the following Knowledge Base (KB) article.
I have attached the Management Pack I created during the writing of the KB article to make it easy on everyone that wishes to have the Service status display only the End-User status. You can find that MP attached to the bottom of the KB article.
Vendor ITOM Comparison
BMC, and CA come out on top with strong feature sets in 7 categories out of the 16 areas that Gartner researched. They are then followed by HP and IBM, who traditionally have depth in many areas but due to acquisitions and legacy issues their suites are difficult to implement, synchronize and optimize. Microsoft, with 8% of the overall market share, have a significant shortage when it comes to feature sets according to Gartner. As a later entrant to this market, Microsoft have managed the growth through competitive pricing, and a focus on managing the Microsoft software stack that many enterprises deploy. They also utilise a strong ISV Partner ecosystem to extend the capabilities and depth of their current offering for System Center 2012. In doing so, they deliver best in breed point solutions that integrate directly at a fraction of the cost of the other Big 5 vendors.
Microsoft has gained market share against the other Big 5 IT Operations Management Players. Deployed in around 1 in 10 Enterprises today, System Center 2012 is sufficient for many IT Operations departments that monitor and support a large Microsoft software stack. By enhancing some core elements of Microsoft System Center technology, Savision’s Live Maps combines to make a strong solution in 7 of the 16 areas that were reviewed by Gartner.
Microsoft System Center 2012 – enabled for IT Business Service Management (BSM)
By implementing Savision’s Live Maps solution for System Center, IT Operation teams are able to become a business value driver, as it enables prioritizing of critical IT services delivered to the wider organisation. Savision makes it simple to build a business view of the related infrastructure and applications in a highly complex heterogeneous environment. Using intelligent wizards and a ‘plug-and-play’ semi-automated approach, a large enterprise with over 1000 servers can become BSM-enabled within as little as two hours of installation.
Features of Savision Live Maps (BSM) technology
IT Service and Support Management
Savision provides improved integration between System Center Operations Manager (SCOM) and System Center Service Manager (SCSM) . Through event correlation within SCOM, Savision Live Maps is able to limit the “alert noise” to the critical alerts only, creating just one incident ticket per outage per affected service. Furthermore, as incidents are resolved, the impacted service automatically changes back from red to green status.
Event Correlation/ Business Service Management
At the core of Savision Live Maps is Event Correlation. It is common for large enterprises using Microsoft System Center to have over 100,000 alerts per month, which is clearly too much too handle. Savision correlates those alerts in the context of defined business services and can reduce “alert noise” by over 80%, so IT Ops can focus on critical incidents only. By using the inherent SLA’s in SCOM, Savision enables the creation of SLA breach alerts. In this way IT staff can make sure that problems are resolved before service levels are breached.
IT Service View CMDB
By creating a service-based IT view in the production environment, Savision integrates seamlessly with an enterprise CMDB to publish the mappings and dependencies automatically. Using a “what-if” scenario module with Savision Live Maps, all changes and updates can first be tested within the CMDB to understand what services will be impacted before publishing to a live environment. When over 80% of outages are caused by changes to the environment, this is a critical requirement in today’s complex IT environment.
IT Service Dependency Mapping
Savision helps in showing the related infrastructure and application components within System Center. Using intelligent wizards and auto-discovery techniques, it is possible to map out IT services within minutes of installation. Savision also emphasizes the importance of end-user experience monitoring, by facilitating the simple creation of synthetic transactions to multiple user types in different locales and device endpoints. Savision’s Live Maps is a dynamic visualisation layer, so as underlying relationships change in the underlying infrastructure, they are immediately reflected in live dashboard views and services.
Cloud Management Platform
When deploying resources in a hybrid cloud environment, it is crucial to understand the underlying business service view. Decisions on where to deploy resources depend on three factors – capacity, security, and cost. Only by using Savision Live Maps solution with System Center 2012 is this possible. Highly data-sensitive services may be kept on premise, whilst resource intensive e-commerce based services can be shared between own server capacity with additional “bursting” capacity provided by an IaaS provider. Savision Live Maps makes it easier to forecast future resource needs, whilst showing the most cost effective way of doing so, and ensuring security compliance.
In conclusion, to really deliver the business values provided by the other major vendors it is necessary to integrate Savision Live Maps solutions for System Center. At a fraction of the cost of the BMC, CA, IBM, or HP software suites, Savision expands the Microsoft offering to a comparable level without the huge implementation and deployment efforts generally required in a business service management engagement.
System Center Live Maps
Together Microsoft System Center and Savision represent a truly competitive offering in the IT Operations Management market.
About: Matthew Carr
Matthew is Business Development Manager at Savision. After having spent over 6 years at Cisco as an accountant & revenue specialist, and 3 years at Clever communications & Belkin as finance manager. Matthew entered the software community in January 2011 when he joined Savision where he is responsible for growing the Savision reach through tech and commercial partnerships. Matthew is a graduate from the University of Manchester and is also a chartered accountant.