22 October 2015 blogs Guest Blogger 4 min read
The best way to deliver business services at the speed modern companies require is by using self-service portals and automation. To meet today’s high service quality levels, organizations need to monitor service delivery pro-actively. By using a solution that maps dependencies between IT components and service definitions, you’re able to deliver relevant information to the appropriate stakeholders.
That’s why dependency mapping is key to the timely delivery of quality business services. But dependency mapping has long been one of the most labor-intensive processes in IT. Savision’s Live Maps provides the tools that let organizations monitor server performance using a clear visual interface. When business and IT speak the same language, they start to feel more like they’re on the same team.
Finding success by jumping into BSM with both feet
What does it take to capitalize on the shift to a business service management infrastructure? Based on the experiences of organizations that are realizing the benefits of business-centric IT, making the technology work starts by getting the business side and the IT side to buy into a new way of applying technology to achieve the organization’s goals.
The British engineering firm Atkins succeeded in transitioning to a business-centric IT operation by applying a commercial approach to every project. Formerly, development projects used a “long, thin” strategy: projects lasted as long as 18 months, and often they failed to deliver as promised. Now all development at the company follows the “short, fat” model in which no project extends longer than three months, according to Atkins chief transformation officer Tony Scott.
Key to the company’s transition to business-focused IT is providing the people in the organization with apps and other tools that deliver direct access to the data they need in their jobs. In addition to creating an in-house “app store,” Atkins is devising a data hub that will function as a self-service portal for its employees.
The importance of a do-it-yourself model for access to vital data resources goes far beyond increased productivity and faster response to market trends. As Doug McClure explains in his expansive definition of business service management, IT departments have to understand the impact of technology in business terms, and describe that impact using the business lexicon. The improved communication that results between IT and business managers has a deep, lasting effect on their professional relationships. The intangible “one company, one vision” benefits of such close relationships contribute just as greatly to the company’s bottom line.
Only after these professional relationships have been established will IT be prepared to fashion the dashboards, apps, and other tools that connect users with the data that drives their business processes. Grasping this business knowledge is a prerequisite to devising the dependency mapping that makes possible the timely delivery of accurate, relevant information to business managers.
One company, one interface, one vision for the future
As McClure notes, crafting a BSM strategy takes time and deliberation. The process starts by ensuring everyone in the organization understands, in business terms, the impact of technology on the company’s diverse business operations. Only then can you start mapping the dependencies that serve as the foundation for a business-centric data infrastructure.
Ensuring the efficient, accurate creation of these dependency maps is where services such as Savision’s Live Maps truly shine. Live Maps serves as the hub for monitoring the health and performance of business service management for Microsoft System Center. Seamless integration with Microsoft System Center Operations Manager, Service Manager, and ServiceNow accommodates your organization’s existing processes for incidents and change management. Live Maps’ lightweight HTML5 dashboards deliver vital service information to mobile devices.
By sharing an interface, a lexicon, and a vision for the organization’s technology roadmap, the barriers separating business and IT departments will be nothing more than a vestige of the past. Today, everyone in the organization is a technology worker, and a business worker. It makes perfect sense for everyone to use the same tools and speak the same language.
About: Dennis O’Reilly
Dennis O’Reilly is a technology expert who has written articles that range from web search to PC security to Microsoft Excel customizations. He spent more than seven years, from 2000 until 2007, as Senior Associate Editor running PC World’s award-winning ‘Here’s How’ section and ‘how-to features’, among other duties. From 2008 to 2010, he performed as Technical Editor for the Windows Secrets newsletter, and has written many ‘how-to’ articles for CNET’s Worker’s Edge blog. He also designs, builds, and manages several different web sites.
In June 2014 he was awarded Juris Doctorate and Master of Legal Studies degrees from Empire College School of Law in Santa Rosa, California.