11 August 2015 blogs Janaka Rangama 5 min read
You cannot manage IT just from an organizational chart, and it is not something that will run automatically after allocating an annual budget. Some organizations wrongly assume that the CIO needs to take the lead on every daily operational issue that the IT Team encounters. In fact, such organizations are like “Forget IT and let’s focus on core business”. In reality, this is not true, as in most cases, modern businesses depend on IT a 100%. The role of a CIO is far wider, and a CIO’s primary focus is to ensure a balance in the dynamics between the business and IT. CIOs are there to focus on improving organizational IT strategy so that the IT investments can deliver business benefits and opportunities which will finally make sense to the rest of the C-Suite members.
Your business is versatile; so are the business services and applications in your organization. As a CIO, it’s your duty to ensure the smooth operation of your data center and to provide 24×7 availability for the users. But in the real world, things can go awry; unexpected downtimes may occur, and sometimes it’s quite challenging to handle them. How well do you know the performance of your business services and applications? Are you proactively monitoring your IT infrastructure? Are you taking necessary preventive actions to solve those tiny mysteries that might lead to common outages somewhere in your datacenter? These are some of the fundamental challenges faced by most CIOs.
Outages can occur at any time, and they can be either planned, unplanned or both. Growing business demands also require a substantial amount of future investments. Therefore, meeting Service Level Agreements for business applications to their best achievable levels is mandatory to ensure the smooth operation of an organization. The need for a strong and comprehensive monitoring system arises in order to overcome such challenges.
System Center Operations Manager enables your IT team to monitor services, devices, and operations in an entire datacenter just by using a single view. It provides rich insights into the state, health and performance information of your IT components and LOB Applications. It is indeed a great tool to cater for all your IT monitoring needs; both proactive and reactive, but knowing how healthy the business services in your data center are, is not its strongest forte. SCOM is a great product to monitor individual components in your environment, but its ability to provide end-to-end visibility on business services is not so promising. For most of the customers that I’ve worked with, SCOM is just a tool that generates endless alerts saying something is wrong somewhere but they have no idea what that is.
If you combine a solution like Savision’s Live Maps with SCOM, you can easily map IT components to business services. As the CIO, you can benefit by enabling feature rich, comprehensive insights for management and business users while improving your IT team’s efficiency. The newest version of Savision Live Maps includes many features that can have a positive effect in your IT investments.
Services Dashboard | The Holy Grail of monitoring
Humans can remember images better than text, and imprinting an image to a memory is easier than dumping sentences. With the Services Dashboards within Live Maps, you can visualize the health of your business applications and find out what went wrong with just a click of a button, resulting in faster root-cause analysis. Rather than waiting for an alert to arrive in the mailbox complaining of a problem, the Services dashboard provides real-time monitoring of all your business services and applications.
Live Maps Unity Services Dashboard.
HTML5 Dashboards | Taking the monitoring system on the go
Savision’s Live Maps also features unlimited HTML5 dashboards that let you to view your IT environment virtually from any device, anywhere. These dashboards are a real-time representation of your SCOM monitoring scenarios and easily customizable by just doing a simple drag and drop. You can quickly review what needs to be rectified in your environment at a blink of an eye with HTML5 dashboards.
Customizable Dashboards for Information workers & Business Leaders
As I explained earlier, different stakeholders in your organization need different insights into your IT environment. Live Maps can be customized to provide exactly what each of them needs to see. The Management team needs to see the overall status of the IT environment in a high-level perspective, while the IT team needs to get into the deep, nitty-gritty details. To cater to all these requirements, Savision provides feature rich dashboard customization options where everyone can have a piece of the monitoring cake, without pulling their hair and preventing a storm of alerts.
Live Maps Unity CIO Dashboard.
Investing for IT can be cumbersome, especially because of the tools & software you choose to manage your datacenter efficiently. Savision Live Maps is my No. 1 choice as a SCOM solution, that once deployed, will take care of intelligent monitoring in IT environments. You can contact Savision to get more information, try the products they offer and get expert advice on how you as CIO can improve the IT efficiency with Live Maps.