19 February 2015 blogs 4 min read
You can’t read a blog posting or article on IT environments today without reading about how complex and dynamic they have become. This is true not just in the written word but in actuality. The IT landscapes and processes of today are more complex than ever but what hasn’t changed is the demand for the timely analysis and resolution of problems and incidents. This demand on your IT specialists comes from both external and internal customers – even you make this demand on your employees– and without the proper solutions in place it can push your IT staff to their limits and result in unhappy customers.
When an incident occurs, the fastest and most effective way to solve it is to get to the source of the problem. Sounds logical enough but when you keep in mind that the IT environment is constantly changing at every level of the infrastructure and application stacks it becomes apparent that it is much harder to find the source of a problem against a constantly changing background. And change begets data – lots and lots of data. So not only do your IT specialists have to quickly try to find the source of a problem against a turbulent background but they have to wade through reams of data to do so. The result is something that we have all seen – the IT expert hunched over their laptop peering at applications for hours, all in an attempt to isolate the source of the problem. Or they take another approach and try to reverse engineer the problem and make any fix they can to get the incident resolved – even though the root of the problem does not get addressed.
It becomes clear that two things need to be gotten under control to make IT environments more manageable and stable: change and data. And according to both the ITOA Landscape and Gartner this is where the new generation of IT Operations Analytics (ITOA) solutions are starting to make an impact by providing functionality that makes business sense out of all of the real-time data being generated by infrastructure components and applications. IT specialists can use ITOA solutions to help them investigate the cause of an incident, triage and prioritize issues, resolve problems, and be more proactive with change management. Two things set this new generation apart from the old generation: the ability to clearly see the impact of an incident on the customer and the ability to see the result of change before it happens or while it is happening. This means that analytics are not just responsive anymore but have moved into the realm of predictive: your IT specialists can be alerted in real time that an issue is occurring with an application or infrastructure component and they can use this information to resolve it or prevent a bigger incident or crisis before it happens.
Live Maps is one of these new leading-edge ITOA solutions and part of the new generation of advanced analytics tools: it sits on top of Microsoft® System Center (SCOM) and shows your IT specialists the health of your business-critical services in the form of graphical dashboards and maps in real-time from three key perspectives: end users, applications, and infrastructure. The at-a-glance dashboards and alert notifications provide your specialists with all of the information they need to quickly prioritize an incident, investigate its root cause, and resolve it or even prevent a bigger issue from happening. The industry has been promising tools with this functionality for years but the wait for predicative analytics is finally over. Visit www.savision.com to learn more about how Live Maps can help you make your company’s IT environment more manageable by unleashing the power of real-time analytics.