7 August 2014 blogs Alexandre Verkinderen 2min read
In a previous blog post, we took a customer scenario to show the huge benefits and added value of using Live Maps together with System Center Operations Manager. We demonstrated this by using the scenario of a baggage handling service of an airport. The scenario depicted how you can, with Savision’s Live Maps, quickly identify the root cause of an issue and solve it before a disaster occurs.
As System Center Operations Manager (OpsMgr) is crucial to enable pro-active monitoring, I will show you how to create an OpsMgr Business Service. One of the benefits of creating a Service model of OpsMgr is that business context is added automatically for every alert and incident so that your team can determine if the problem needs to be fixed quickly or not. Another benefit is that non-technical people finally get involved in out-of-the-box monitoring discussions, as with the service model we also break down the language barrier between IT and business and give you all a common language to speak.
So let’s get started!
Before creating a new Service model, have a look at the following blogpost What’s new with Live Maps from a business perspective where we explain the difference between the various Service Perspectives:
- End User (transaction) Components
- Application Components
- Infrastructure Components
When creating a new Service Model, you need to understand the difference between those perspectives.
Open the Live Maps authoring Console and Create a new Service.
After providing a name to your business service, Click Next. We will call our business service Operations Manager 2012 R2.
When creating a new business service, by default a new management pack will be created. You can also specify an existing unsealed management pack but in most scenarios one management pack per new service would be the recommendation.
In the End User Component, you need to select components that will show the health state from an end user or watcher perspective. Select Custom Type.
Search for ‘Report Watcher’ and Click Add.
Select the available end user components and Click ADD.
Add the following End User Components as well:
- Operations Manager Operations Database Watcher
- Operations Manager Data Warehouse Watcher
- Web Console Watcher
You have now manually added the end user components.
Click Next in the application and infrastructure components as we will add those components later on with dynamic rules to show you the difference between manually added components and dynamic rules.