26 May 2016 blogs Dennis Rietvink 3min read
Unity iQ is the new platform that finally makes it possible to start monitoring IT and business services across your existing best of breed monitoring systems. The real-operational status can be enriched with information on open incidents from your ITSM system and with business impact information. As a result, you get a true holistic service view and correlated alerting to that will greatly improve your service delivery.
In this article we will briefly introduce the first steps to aggregate data from multiple monitoring systems into a single service definition.
Unity iQ is a vendor-agnostic solution that can be deployed in your datacenter or to any hosted environment, even if your monitoring and ITSM systems are still on-prem. The Unity iQ agent interacts as a gateway between the Unity iQ web application and your monitoring and ITSM systems to allow for different deployment scenarios.
To install Unity iQ you need Internet Information Service 7.0 (or higher) and a Microsoft SQL 2012 (or higher). Installing the Unity iQ web application and the agent will not take more than 15 minutes. If you don’t have your hands on a copy yet request your trial here. The first run experience in Unity iQ will automatically guide you through the necessary steps to complete the initial configuration and to create your first service. Once your first service has been created, you can start adding configuration items (CIs) to the different service perspectives.
Installing Unity iQ
The end user, application and infrastructure perspectives are used to aggregate configuration items (CIs) from different monitoring systems that are connected to Unity iQ. This way you can see at a glance if end users are impacted, and if the root cause is in the application or infrastructure stack.
To add CIs you can use the inline authoring capabilities of the Unity iQ console. In the example shown in this blog, Unity iQ has been connected to two SCOM management groups, one SolarWinds Orion instance and one Azure subscription. CIs can be added manually or via dynamic rules.
Two quick examples are shown in our 1 minute video.
The service status is now based on CIs from different monitoring systems.
Unity iQ is a smart and easy-to-deploy solution that reduces the complexity of a siloed IT environment. The first release supports Azure, SolarWinds, Nagios, System Center Operations Manager, ServiceNow and we will be adding more systems soon. It has many capabilities, which we will cover in our upcoming blogs, so stay tuned if you want to know more about how it can benefit your organization and connect the worlds between your IT, helpdesk and business teams.
To learn more about all the Unity iQ features and how Unity iQ can help you optimize service-delivery, please visit the Unity iQ page.
Co-Founder & VP of Product Management at Savision
Dennis co-founded Savision in late 2006 with Douwe Van de Voort, and is responsible for product management, professional services and sales support. He has over 12 years of systems management, architecture design, and deployment experience working for Fortune 500 companies at EDS (now Hewlett Packard) and other firms.He is the co-architect of multiple innovative (patented) systems and management products used globally at EDS to centrally manage Microsoft-based infrastructures of their large accounts.
As an infrastructure architect for multiple projects, Dennis specializes in maintaining communication with customers and translating business requirements into technical architectures. He worked for many global accounts like Dow Chemicals, DSM, Aegon and the Dutch Railways.
Dennis studied Computer Science at the Hogeschool of Etten-Leur, the Netherlands.
New version available soon
Unity iQ is the first version and still in development. Soon we will launch a new version, which will be a revolutionary approach to manage your IT infrastructure. Our newest solution will use concepts from the consumer world and will be the fastest, most intuitive solution for dealing with the vast amounts of data generated by IT Management systems. Whether you are an IT manager looking to improve your SLA’s, or a highly specialized IT Engineer responsible for managing a complex network, our new version will revolutionize the way you work today.
Please contact us if you like to learn more or if you like to be among the first to try it.