18 September 2014 blogs Matthew Carr 4 min read
CIO’s need to judge how mature their organizations are
It is common for IT departments to jump on the latest technology trends and fads. The move from server virtualization to the hybrid cloud is taking place at an ever-more accelerated pace. Whilst the value of BYOD and Big Data can unleash a new competitive advantage, in many organizations it is actually putting a greater stress on the overworked IT department. More monitored devices and complex inter-relationships lead to more points of failure, and difficulty in problem resolution. Today, many IT departments are still in reactive firefighting mode. Before embracing these new technology trends a CIO needs to judge how mature his organization is. So, how do you know if you are ready to take the leap?
Gartner has developed a self-assessment tool that organizations can use to understand their level of maturity with regard to Infrastructure & Operations.
A summary of the five levels that Gartner recognizes is shown here:
Level 1 (Awareness) — Realization that I&O is critical to the business; beginning to take actions (in people/organization, process and technologies) to gain operational control and visibility.
Level 2 (Committed) — Moving to a managed environment (for example, for day-to-day IT support processes and improved success in project management) to become more customer-centric and increase customer satisfaction.
Level 3 (Proactive) — Gaining efficiencies and service quality through standardization, policy development, governance structures and the implementation of proactive, cross-departmental processes, such as change and release management. We define Level 3 as the first level that can be considered mature.
Level 4 (Service-Aligned) — Managing IT like a business: customer-focused, proven, competitive and trusted IT service provider.
Level 5 (Business Partner) — Trusted partner of the business for increasing the value and competitiveness of business processes, and of the business as a whole. Organizations that view IT as a critical strategic lever should target this top level as their aspirational state.
The full assessment can be followed at:
At Savision we consistently see that many organizations are somewhere between Levels 2 & 3. They tend to have good processes and support in place. They are somewhat pro-active in ensuring the lights are kept on, however they remain non-aligned to the business. Without any formally agreed service levels they are simply not perceived to be a true value driving partner.
By using this model and understanding your current place in it, you can develop a plan to improve your IT maturity.
Savision has helped over 700 companies, including many Fortune 500 companies that are operating in different fields, to move up the stack. Using Live Maps – your IT department will become a service-aligned partner and speak the same language as the rest of the business. Instead of monitoring infrastructure and applications in a silo, Savision provides the full visibility needed to understand current and future performance issues – before SLA’s are breached – within the monitoring tool you’re already using – Microsoft System Center.
The company’s monitoring and visualizing capabilities bridge the gap between IT and business by transforming IT data into predictive, actionable and relevant information about the entire cloud and datacenter infrastructure. Savision’s intuitive and customizable dashboards provide context for each business service. We help companies create a virtuous circle whereby IT enables the business, which in turn drives the IT requirements.
Every organisation should understand its own IT maturity and benchmark against others in their relevant industry. Only by understanding your current position can you create a plan to raise that maturity level, to become more service centric, and to achieve the ultimate goal of becoming a genuine business partner. Unleash the full power of the hybrid cloud and other prevalent technological trends by speaking with us to understand how we can help you grow your IT organization into a true business partner.
About Matthew Carr
Matthew is Business Development Manager at Savision. After having spent over 6 years at Cisco as an accountant & revenue specialist, and 3 years at Clever communications & Belkin as finance manager. Matthew entered the software community in January 2011 when he joined Savision where he is responsible for growing the Savision reach through tech and commercial partnerships. Matthew is a graduate from the University of Manchester and is also a chartered accountant.
Want to know more about Business Service Management and the Cloud? Stay tuned, next week we will have more about tips and insights on what is going on in the IT world, and how Savision can help you transform System Center into a Business Service and Cloud Management solution.