26 July 2016 blogs Matthew Carr 3min read
IT departments walk a fine line to make service improvements without spending too much. Most companies operate hybrid environments that use on-premise and cloud or SaaS (software-as-a-service) solutions. A common challenge is overlap of features and benefits among tools that monitor and manage these environments. Perhaps the most difficult challenge is understanding what tool to use at what time to help solve a problem. Each tool collects some portion of the truth about incidents that occur across hybrid IT environments.
In hybrid environments such as this, integrating the multiple existing tools that an organization has invested in provides the best solution. It allows you to centralize the power of multiple monitoring tools and disparate ITSM tools across your existing infrastructure. Here are five ways this approach can save money and improve service:
1. Integrate existing systems
When you integrate monitoring with your ITSM systems, you can use the resulting data to monitor virtually every aspect of your business. Your infrastructure remains intact and you get information that can improve service communication, response times, proactive monitoring, and more, all of which can save you money today. You’ll also save money in the future by capturing data that doesn’t look important but later turns out to be useful in determining the underlying cause of recurring problems.
2. Implement a holistic view
When monitoring and ITSM data is aggregated, it can help you visualize the growing number of interdependencies across your infrastructure and applications. A holistic or dashboard-like view across your infrastructure allows you to see and track trends that could or will impact the company’s business services, making it easier for you to share business-critical insights with your corporate leadership in terms they’ll understand.
3. Measure and track SLA-related metrics
A holistic view gives you a single point of record for measuring key metrics in your system, which makes it easier to spot and resolve issues. Systems that measure the actual impact of an event with a dollar figure on costs or savings allow you to anticipate events with greater accuracy and plan well for success.
It’s important to choose a system that supports two-way communication, so you can track data changes in real-time and know with whom they originated, from your administrator to your end user. Two-way communication prevents teams from taking action on old data.
4. Lower risk
A single point for managing IT services gives your CIO the peace of mind that comes with having a single pane of glass view from which they can manage their IT services no matter which department or which team is monitoring them. Centralizing hybrid infrastructure state into a single view allows IT operation teams to quickly identify the underlying cause of a problem and prioritize resolution steps minimizing downtime and risk to the business.
5. Link cost to savings
With unified monitoring across your company’s IT services, you can measure the financial impact of a single outage. That allows you to create a prioritized roadmap of problems that should be fixed based on downtime, affected departments, cost to the overall business, and other factors.
The truth is, we all know there is waste in our processes but it’s not easy to point to business service trends that prove it. Integrating your infrastructure enables a standard, enforceable process for everyday IT issues. It also helps you track trends and identify opportunities to improve efficiency while you lower costs.
When your hybrid IT environment is holistically managed, it can provide you with key insights that help to easily make the case for additional investment or changes to maximize service quality. It also transforms IT teams from reactive stewards of service delivery to proactive business-orientated decision makers.
Are you looking for a solution that can help you save money and improve service delivery? We may have just what you are looking for.
About Matthew Carr
Savision’s Business Intelligence Manager
Matthew is a Business Intelligence Manager at Savision. After having spent over 6 years at Cisco as an Accountant & Revenue Specialist, and 3 years at Clever Communications & Belkin as a Finance Manager, Matthew entered the software community in January 2011 when he joined Savision. Here, he is responsible for growing the Savision reach through tech and commercial partnerships. Matthew is a graduate from the University of Manchester and is also a chartered accountant.
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