11 February 2014 CIO, IT Manager, Live Maps, news 2 min read
John Rakowski – Analyst and Advisor Infrastructure & Operations at Forrester Research – published a new report concerning “Predictions for 2014: Technology Monitoring”. His aim with this report is to provide some concrete advice for Infrastructure and Operations Professionals in regards to their technology monitoring (user experience, applications and infrastructure) strategy or approach.
His top level advice for Infrastructure & Operations Professionals, Marketing and eBusiness professionals is to concentrate on monitoring business technology which serves external customers. To avoid that companies will lose revenue or seriously impact their brand image, monitoring has to be a strategic concern. Companies should therefore:
- Makes sure that their monitoring solutions cover mobile and web fueled business services
- Ensure that the monitoring approach includes end user experience monitoring
- Realize that monitoring is not only for live/production environments
One of the monitoring solutions John Rakowski predicts to help with the above call to action is re-emergence of Business Service Management (BSM). New BSM approaches will have automated discovery and mapping of technology to business services. Read the complete blog of John Rakowski to announce his report here.
Savision is about to release Live Maps BSM: enabling Business Service Management for System Center. The new solution is an extension of Savision’s flagship solution – Live Maps – and will provide an easy way to model services and keep them dynamically up-to-date; it will provide business views and clear end-to-end views on top of System Center data; will allow business, IT Management, Helpdesk and IT Engineering teams to speak the same language; and will result in faster resolution times, decrease of incidents, less business downtime, lower monitoring costs and more pro-active IT Department aligned with the business.
Live Maps Business Service Management will be available from April 2014. For a sneak peek into our new release, please click here. Or reach out to one of our team members and set up a demo.