17 November 2015 CIO, Infrastructure and Application Experts, IT Manager, Live Maps, news 2 min read
Savision today announced it has received certification of its application with ServiceNow. Certification by ServiceNow signifies that Live Maps has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of Live Maps’ Application of ServiceNow.
Savision’s Live Maps is a business service management solution that allows organizations to automatically discover and map all important IT components to business services. It enables companies to easily monitor their end user experience, infrastructure, and applications. By quickly establishing the root cause of a problem, Live Maps helps companies quickly resolve any issues, minimizing downtime and maximizing service availability to their end users. Live Maps integrates seamlessly with Microsoft System Center Operations Manager, Service Manager and ServiceNow.
“Savision optimizes service management for customers that have invested both in ServiceNow and System Center” said Dennis Rietvink, Co-Founder & VP of Product Management. “Over 80% of the Fortune 500 companies use one or both of these solutions, so Savision brings them together and ensures every IT department is speaking the same language.”
The out-of-the-box integration between Live Maps and ServiceNow offers a number of benefits to Savision’s existing and future customers:
- Live Maps’ business service definitions are now automatically synchronized with the ServiceNow CMDB;
- Business service definitions are automatically updated to keep up with all infrastructure environment changes;
- Service desk/support personnel can now quickly determine which services are impacted by each incident, and which services can be impacted by change requests
“The new integration for ServiceNow is going to save our customers time, and eliminate the need for manually populating the ServiceNow configuration management database,” said Rob Doucette, CTO of Savision. “Our goal is to make the lives of our customers easier by giving them better visibility into the health of their IT systems, and providing them with solutions to ensure that their systems are running smoothly.”